Who are we?
We are Bunk App Limited (“we”, “our, “us”) and operate under the name of Bunk.
We are committed to protecting and respecting your privacy. If you have any questions about your personal information, please contact us through our live chat, via email to email@example.com, via phone on 0117 442 0533 or in writing to Bunk App Ltd, c/o Simpson Wreford & Partners, Suffolk House, George Street, Croydon, CR0 0YN. Our website address is: https://www.rentbunk.com. We are registered with the Information Commissioner’s Office under number ZA280842.
Information we hold about you
Information submitted through our app or website
For example, when you sign up to the app or website and provide your name, email, phone number, selfie or address, as well as details we collect about how you use the app and/or website.
As a landlord, we may collect and store additional personal information you provide whilst using our platform. This may include personal information such as property ownership details with supporting evidence to verify your legal right to let the property.
As a tenant, we may collect supplementary information such as property preferences, location of interest, budget and desired move-in date.
There may be times when you submit ‘sensitive’ information to us, which may include things such as your political beliefs, employment information, and biometric data. We’ll only use this information in strict accordance with the law.
Information on how you use our app and/or website
We automatically collect information such as IP address, browser type, device type, operating system, language, referring website address, access times and your device’s geographical location whilst our application is actively running.
Information you give us permission to access on your phone
These are things you give us explicit permission to see and use. Such as your address book, photos, geolocation and data from your camera.
Such as rent paid or received as well as utility bills paid and whether these payments were processed on-time. However, Bunk does not store details such as your debit card or bank account information.
By accepting these terms, you give Bunk permission to use the information collected within the app for the purposes of conducting a reference check for the landlord to assess the suitability to rent a property through an accredited agency.
They will access and share with us sensitive information such as whether you have any County Court Judgments (CCJs), late or default payments, and the amount of each involved, when they were issued or whether they are active.
We use Google Analytics to collect and store data that enables us to analyse the use of our Service. Google Analytics collects and stores statistical and other information about website use by means of cookies, which are stored on users’ computers.
How we use your information
To provide our services, we use your information to:
- Provide information about our services
- Provide and personalise our service
- Deal with enquiries and requests
- Internal record keeping
- Customise the website according to your interests
- Customise our service according to your interests
The details you provide when you register on the Bunk app and/or web platform will be used to respond to your enquiries, and/or other requests or questions and for us to inform you about changes to the platform and discounts or offers on our service we believe may be of interest to you.
If you decide to opt-in to our mailing lists, you will receive occasional emails that may include news articles of interest to you, event & webinar invitations, offers and discounts. If at any time you wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
If you have created an account on the Bunk platform (app.rentbunk.com) and after discussion with our sales representatives you decide not to become a customer straight away but you are still interested in our service for the future, we might occasionally send you emails or phone you. We will use this occasion to inform you about new features of our service or send you offers and discounts which we think might benefit you.
If you have created an account on the Bunk platform (app.rentbunk.com) as a landlord, we will need to process your personal data in order to be able to carry out tasks related to your instructions. This processing is done on the basis of legitimate interest.
If you have created an account on the Bunk platform (app.rentbunk.com) as a tenant, we will need to process your personal data in order to be able to fulfill tasks related to your application. You will be asked for your consent when your data is collected for this purpose.
Due to the nature of our business, we may require to pass on your data to third parties for purposes such as carrying out repairs and inspections or for viewings, photos, EPC or gas safety inspections. We will pass on information such as your first name, contact number and email and we will ask for your consent when it is required.
Once you register as a Bunk customer as a landlord or tenant, processing of your personal data is necessary for the performance of our contract with you or for us to take pre-contractual steps.
If at any time you would like to unsubscribe from receiving future emails, click on the ‘unsubscribe’ link at the bottom of any email you receive from us, email our Data Protection Officer, Harry Stirling at firstname.lastname@example.org, email us at email@example.com, or call us on 0117 442 0533.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You can request details of personal information which we hold about you at any time by emailing our Data Protection Officer Harry Stirling to firstname.lastname@example.org. There will be no charge for this service. If you would like a copy of the information held on you please write to email@example.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Who we share it with
We may share your personal information with:
- Anyone who works for us when they need it to do their job.
- Any company or organisation which supports any of our services you use, when they need it to offer those services. These include:
- Utility providers
- Credit reference agencies
- Analytical, Know Your Customer (KYC) and cybersecurity service providers
- Customer ‘interface’ providers (like the ones who manage our live chat service)
- Companies that advertise on our behalf. We do not share personally identifiable information with these companies for their own direct marketing unless you give us permission (which you can opt-out of at any time).
- Certain authorities that detect and prevent terrorism.
- Any landlord when you submit a viewing request or offer on one of their properties.
- Anyone who you give us explicit permission to share it with.
- Debt collection agencies for the purposes of recovering outstanding debts as part of contractual obligations.
We share payment data, such as the amount and whether it was on-time to credit reporting agency Experian for the purpose of helping to build your credit history. This service can be opted out of by emailing our Data Protection Officer, Harry Stirling, at firstname.lastname@example.org.
If you would like to know more about the Rental Exchange, how we share your data with Experian and what it means for you, you can find out more at www.rentbunk.com/rental-exchange.
We’ll also share your data to comply with the law; to enforce our Terms and Conditions or other agreements; or to protect the rights, property or safety of us, our customers or others.
How long we keep your information
We keep your data for as long as you are a customer using Bunk, and for six (6) years after that to comply with the law. In some circumstances, like cases of anti-money laundering (AML) or fraud, we may keep your data longer if we need to and/or the law says that we have to.
You have a right to:
- Access the personal data we hold about you, or to get a copy of it.
- Make us correct inaccurate data.
- Ask us to delete, ‘block’ or suppress your data however, we may not always be able to comply with this request and will inform you when we are unable to do so.
- Object to us using your data for direct marketing, and in certain circumstances ‘legitimate interests’, research and statistical reasons.
- Withdraw any consent you have previously given to us
To do so, please contact us through the live chat on the website, via email at email@example.com, via phone on 0117 442 0533, or via mail to Bunk App Ltd, ℅ Simpson Wreford & Partners, Suffolk House, George Street, Croydon, CR0 0YN.
Where we store your data
We might transfer and store the data we collect from you somewhere outside the European Economic Area (‘EEA’). People who work for us or our suppliers outside the EEA might also process your data. We may share data with organisations and countries that:
- The European Commission say have adequate data protection.
- We’ve agreed standard data protection clauses with.
Making a complaint
We will do our best to resolve any situation that you may be unhappy with. If you do have a complaint, please contact us through the live chat on the website, via email at firstname.lastname@example.org, via phone on 0117 442 0533, or via mail to Bunk App Ltd, ℅ Simpson Wreford & Partners, Suffolk House, George Street, Croydon, CR0 0YN and we will do our best to fix the problem.
If you’re still unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO).
ICO helpline: 0303 123 1113
You can also chat online with an ICO advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.
Changes to this policy