Six Qualities of a Great Landlord

Finding a great place to rent isn’t just about inspecting listed properties and budgeting for monthly rent payments. For tenants, it’s also about finding a property owned and managed by a landlord they can rely on.  

With 80% of tenants preferring to rent directly from a landlord than through a letting agent, it’s imperative to ensure you’re offering a quality service that agents can’t compete with. 

Establishing a positive rapport with your tenants is a surefire way to build a great reputation as a landlord and to prevent problems from developing throughout the tenancy agreement – but what qualities are your tenants looking for?


Establish trust between you and your tenants by making sure you are readily available in case of emergencies and act quickly to resolve any issues raised. Dealing with requests or problems promptly will make sure your tenants are confident in your abilities as a landlord.

trust great landlord


Your tenants will always appreciate honesty and transparency, so open up a clear line of communication and keep them updated with anything they need to be aware of, such as upcoming maintenance works or mid-term inspection date changes. Staying transparent will give your tenants peace of mind that you are being honest and will encourage them to do the same. 


Entering a legal agreement with your tenants means it’s imperative to remain compliant at all times, which includes setting out a clear and cohesive tenancy agreement and upholding your part of the contract from start to finish. 

At Bunk, we know that navigating the laws and regulations surrounding rental properties can be challenging, which is why we match every landlord partnered with our digital letting agency to a trusted account manager. With an in-depth knowledge of the legal issues faced by landlords, our property experts can help you stay compliant no matter what. 


Although you may own the property, for your tenants it’s home, sweet home. Respect this by always abiding by the notice period agreed upon before visiting or inspecting the property, and communicate with your tenants to arrange a convenient time for both of you. 


Making sure you know exactly which responsibilities are yours and which belong to your tenants can help you establish a positive rapport and nip potential issues in the bud. Don’t expect your tenants to carry out tasks which they aren’t obligated to do, such as undertaking maintenance works or installing fire safety devices. 

Not only is this frustrating for your tenants, but neglecting your duties as a landlord also makes it difficult to stay compliant. Make sure you are clear on your responsibilities so you can uphold your side of the contract and relieve your tenants of any undue obligations.


Losing important details, missing phone calls and failing to action requests in the time you promised all show a lack of organisation – something your tenants will soon grow tired of. Staying organised will not only improve your tenant relationships but will also help you remain compliant, so putting measures in place to keep you on track is key to becoming a great landlord. Here at Bunk, we’re here to help you out. 

With our digital letting agency dashboard, we’ve made it easier than ever for landlords to stay on top of rent collection, inspections, maintenance works and much more, making your job simpler and keeping your tenants happier. Ready to learn more?

Bunk dashboard

Embrace the future of property management with Bunk. Our digital lettings platform provides you with all the tools needed to stay organised, compliant and transparent with low fees and a dedicated account manager. Check tenant references, sign contracts, collect rent and much more from just £10 per month. 

To get started, book a 30-minute demo with one of our property experts today.


Picture of Heather Mitchell

Heather Mitchell

Originally from the midlands, Heather is our client success lead here at Bunk. When she is not making the lives of our landlords a whole lot easier, you can find her cooking spicy food and painting canvas art.

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