Terms & Conditions

What is Bunk

These legal terms are between you and Bunk App Ltd (“Bunk”, “us”, “we”) and you agree to them by creating your account and using the Bunk website and/or app (“website”, “app”, “platform”, “web app”). These terms and conditions are applicable to English law and disputes will be settled by English courts. You should read this document thoroughly as well as our Privacy Policy.

How to contact us

You can contact us online via live chat.

Email us at info@rentbunk.com.

Phone us on 0117 442 0533

Contact us via letter to:

Bunk App Ltd, ℅ Simpson Wreford & Partners,
Suffolk House,
George Street,
Croydon,
CR0 0YN

How we’ll contact you

We’ll contact you in English (and Emoji 😄) via the Bunk app, or through email, phone or via a letter to your home address. Please update your account and let us know if these change. 

We’ll also send you email and/or SMS notifications whenever you receive an important update on the platform.

You agree to us using your information

By accepting these terms, you agree to us using your information for the purposes of securing a tenancy and facilitating contact with you as landlords and tenants for the duration of a tenancy. If you no longer wish for us to use your information, we’ll have to cancel your subscription and close your account.

We may keep your personal data and use it where we have a legitimate interest to do so. For example, any records we need to keep for regulatory reasons. For more information on how Bunk uses your data, please see our Privacy Policy.

Services we offer

As a landlord using Bunk services, there are a number of services that we will provide that are included in your subscription.

We will list and advertise your property on our platform as well as a number of portals – including Rightmove and Zoopla.

Bunk will also notify you of any prospective tenants requesting to book a viewing.

We will notify you of any offers submitted and it is at your discretion how you wish to proceed.

If you have accepted a tenant on the Bunk platform, you may initiate a reference check through Bunk on your behalf and we will issue you with the results via the platform and/or via email.

Where available, a reference check will include information such as credit history, record of County Court Judgments (CCJs), employment information (including salary) and a previous landlord reference.

Please note that a reference is not a guarantee of tenant suitability and is only a statement as to whether any negative information has been found relating to a specific tenant.

Whilst we do our utmost to ensure the validity of our referencing, we hold no responsibility as to the accuracy of the reference where false or inaccurate information has been supplied by the tenant(s) or information has been supplied by third parties. The final decision on whether to accept any tenant is yours. We accept no liability as to any loss – financial or otherwise – arising from a tenant found through Bunk.

Bunk will provide access to and issue a tenancy agreement to all parties involved. We will issue a copy of the signed agreement once it is complete. This can be tailored to your specific needs. Our agreement is suitable to most ordinary lettings but you may require legal advice to satisfy you of any additional clauses that you wish to add. You may also use your own tenancy agreement, however, we accept no responsibility or liability for the content of this agreement.

Bunk never charges any fees to tenants. If renting a property with Bunk, you may be required to pay a deposit, holding deposit and/or rent through the platform. Any fees charged to tenants are clearly displayed on property listings.

Bunk allows tenants to pay rent through the app. By accepting these terms, you accept that Bunk will collect any initial securing payments, including deposits, as well as ongoing rent collection. Bunk will disburse all payments to the relevant parties within 9 days of payment. In some instances, for example, if you are a large landlord client we may agree with you longer payment terms. We will not be responsible for any losses incurred, financial or otherwise, as a result of receiving payments through the platform.

Bunk will notify landlords of any late payments and will notify the tenant(s) and landlord of any late payments.

Bunk may ask for access to your bank account (AIS and PIS services) to offer a more efficient service to you. You are under no obligation to grant access to your bank to Bunk or Moneyhub – it is at your sole discretion whether you want to make use of these services. 

Bunk use Moneyhub Financial Technology Ltd (trading as Moneyhub) for all AIS and PIS services. Where you have consented to use AIS services within Bunk – we are working as an agent of Moneyhub Financial Technology Ltd who is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (reg. no. 809360) for the provision of payment services. By accepting these terms and conditions you are also agreeing to Moneyhub’s Terms of Use and Privacy Policy.

Bunk allows tenants to report maintenance issues through the platform. Maintenance issues reported via the platform will also be forwarded via email and SMS notification. For any emergency issues, we highly recommend the tenant(s) contact the landlord directly.

Things you need to provide us

All properties listed to let on Bunk must have a valid Energy Performance Certificate (EPC) and gas safety certificate. We can arrange an inspection of the property and produce an EPC and/or gas safety certificate at your own expense. We cannot publicly advertise your property until you have provided a valid EPC and gas safety certificate.

As a landlord, you are required to provide us with all listing information relating to the property. Whilst we do all we can to ensure our listings are accurate, you must satisfy yourself of the accuracy of a listing and we accept no responsibility for inaccurate listings.

Fees we charge

Bunk is free for tenants to use.

Bunk charges landlords a subscription fee when they publish a property, which grants them access to our services. Landlords can publish a property at any time during the tenancy cycle when they want to use our services – when they are looking for tenants, or if they already have tenants and want to use Bunk to manage. Landlords can pay for a monthly subscription or an annual subscription, although landlords who pay monthly will have to commit to a minimum 12 month subscription term, in the event that they have found tenants through the Bunk platform. If you have found tenants using Bunk and wish to cancel before the minimum 12 month subscription term there is a cancellation fee of £200.

The subscription term will start on the day the property is published. The subscription fee is per property or room only, and any additional properties or rooms published during your subscription term will be pro-rated onto your existing subscription. The price for property and room subscriptions are clearly displayed on our pricing page.

Our prices may change from time to time for any reason. You will be informed of any price change to your subscription. This will never affect your existing tenancy and will only apply upon any renewal or change in tenancy.

We also charge additional one-off fees for any additional extras you may purchase from us. These fees are clearly displayed on our website, upon checkout or you can enquire with one of our team.

Bunk may refuse services to any landlords where there is a perceived financial loss.

When we offer rewards

Sometimes, we’ll offer rewards, discounts and promotions for things like inviting landlords to join Bunk. We can withdraw or change these offers at any time, without letting you know in advance. You’ll only receive these rewards once per action (for example, you’ll only get a reward for inviting a landlord once, or once per landlord you refer). You may need to pay tax on any money you receive as part of these rewards. We recommend seeking financial advice or contacting HMRC if you are unsure.

If something goes wrong

Please keep your account details safe and secure. Bunk will never ask for the password to your account. If we discover any security issues affecting your account, we’ll contact you as soon as possible, using one of our usual channels (see ‘How we’ll contact you’ above).

If you lose access to your account, you can make a ‘forgotten password’ request and change this via a link in your email.

If you ever have any issues accessing your account or are unsure why we’re requesting certain information, please contact us as soon as possible.

Bunk is not responsible for any financial loss as a result of any direct action taken or information provided to external parties by you unless such loss is a result of our negligence.

You agree that we may suspend access to the Platform temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control and we shall not be liable to you in any way for such suspended access.

Regulation and compliance

As a landlord, you are responsible for checking any tenant(s) has a right to rent in the UK and for carrying out any further checks as required by the Immigration Act 2014 unless you have specifically requested otherwise and it has been agreed by Bunk.

As a landlord, you also accept that it is your responsibility to ensure that the property listed adheres to all relevant regulation and legislation and that you shall obtain and maintain all necessary licences, consents, and permissions necessary – including obtaining any licences for any Properties that are deemed as houses in multiple occupation (HMO) from the appropriate local authority – or any consents or permissions from lenders, insurers, co-owners, freeholders, managing agents, or superior landlords for Bunk, its contractors and agents to perform their obligations under this Agreement, including without limitation, the Services we offer.

The landlord shall maintain the responsibility for registering the deposit and issuing the Prescribed Information as required by the Housing Act 2004 unless previously agreed otherwise. Our ability to issue Prescribed Information to new tenants prior to the start of a tenancy is conditional on ensuring that we have received all necessary information from you, such as deposit registration information, EPC and gas safety certificate, within a reasonable amount of time before the tenancy begins.

In accordance with Section 83 of the Consumer Rights Act 2015, we are a member of the Consumer Redress Scheme operated by the Property Redress Scheme. They can be contacted by phone on 0333 321 9418 and you can find out more about them at www.theprs.co.uk. The PRS will not deal with a complaint unless you have first raised the issue with us and given us a reasonable timeframe to respond. Our PRS membership number is PRS011153.

We have client money protection which is provided as a result of our membership with Client Money Protect. Our membership number is 003023.

We are insured for professional indemnity and public liability purposes with Hiscox. They can be contacted at Hiscox Underwriting Limited, 1 Great St Helen’s, London, EC3A 6HX.

We are registered with the Information Commissioner’s Office under the Data Protection Act 2018 with registration number ZA280842. We will use information provided by you for the services requested. For more information on how we use your data, please see our Privacy Policy.

You agree to compensate us for any other costs, professional fees, other expenses or any other liabilities incurred by us that are incurred as a result of providing services to you. This includes any legal costs and expenses in enforcing this agreement.

Cancelling your subscription

Statutorily, you have the right to cancel this agreement within the first 14 days of entering into it without giving any reason. This cancellation period will expire after 14 days of accepting these terms and creating your account.

If you cancel this agreement, we will repay any payments received no more than 14 days after we are informed about your decision to cancel this agreement. We will reimburse you using the same payment method that we received the payment.

However, if you requested that we begin the performance of services – such as optional extras like viewings or inventory services – during the cancellation period, you will be required to pay for the services that have already been performed until you have communicated to us your cancellation.

We may cancel your subscription and close your account at our discretion by giving you no less than 48 hours notice. We may cancel your subscription and close your account immediately if we believe you have engaged in Prohibited Behaviour.

Prohibited Behaviour

You agree that by using the Platform, you will not engage in behaviour that will, include, but not be limited to:

• Breaking the terms of this agreement
• Putting us in a position where Bunk may break the law
• Breaking the law or attempting to break the law
• Giving us false information at any time
• Being abusive to or harassing anyone at Bunk or another member of our community
• To publish, post, upload, store, distribute or disseminate any unlawful, defamatory, infringing, obscene, sexually explicit, harmful, confidential, libellous, hateful, threatening or otherwise illegal material or information, or anything which might constitute a criminal or civil offence
• Uploading files that contain software or other material which are the Intellectual Property Rights of any third party, or which are protected by rights of privacy or publicity of any third party without having received all necessary consents
• Using software or any other means to harvest information from the Platform
• Not doing or omitting to do anything that, in our opinion: (i) brings us or the Platform into public disrepute, contempt, scandal or ridicule; (ii) damages or puts at risk any other users of the Platform; or (iii) materially prejudices us or the Platform
• Sending chain letters, junk mail, spamming material, any form of unsolicited advertisement or any other form of bulk communication

You agree to comply with all reasonable instructions that we may give you regarding your use of the Platform.

How to make a complaint

We will always do our best to help resolve any issues you may have. If you have a complaint, please contact us and we’ll do our best to fix the problem.

You can directly contact one of our directors via email at harry@rentbunk.com if you’re unhappy with the service you have received.

If you’re still unhappy, you can refer your complaint to the Property Redress Scheme. They can be contacted by phone on 0333 321 9418 and you can find out more about them at www.theprs.co.uk. The PRS will not deal with a complaint unless you have first raised the issue with us and given us a reasonable timeframe to respond.

Our PRS membership number is PRS011153.

Changes to this agreement

This agreement will always be available in-app and on our website.

We can make changes to it for any reason. If we make changes that benefit you, we’ll tell you once we’ve made them. Otherwise, we will give you two months’ notice in the most secure way, using one of our usual channels (please see ‘How we’ll contact you’ above).

If you don’t agree with any changes we make, you can let us know and we can cancel your subscription and close your account. We’ll transfer any money outstanding to the account you provided to us and you’ll need to pay back any money you owe us.

If we don’t hear from you about any changes, we’ll assume that you’re happy with the changes we’ve made.

Bunk App Limited is a company registered in England. Registered no. 10308495. Registered office: ℅ Simpson Wreford & Partners, Suffolk House, George Street, Croydon, CR0 0YN.